Continuing Education

2019 Practice Management Course


SATURDAY, Aug. 10 | Chicago

This course is sold out.

To join the waitlist, email acp@prosthodontics.org. Please note that we will not be able to accommodate on-site registrations, as the venue is at capacity.

19_PMC_Chicago With several years of specialty training, you’re prepared for the most complex cases in dentistry. But you’re more than a prosthodontist. You’re a business, too.

This course is designed for experienced practitioners, prosthodontists considering a career in practice, and office staff members who are interested in state-of-the-art strategies for reaching patients, increasing revenue, and building a cohesive, high-performing team.

From investment strategies to employee relations and patient satisfaction, every practitioner faces important questions on a daily basis. Led by Program Chair Dr. Lars Bouma, this course will supplement your specialty training with practical wisdom and hard-earned experience from the world of private practice.

Registration is only $95 for ACP members and $125 for office staff sold out! We'll see you in Chicago on Saturday, Aug. 10.

Learning Objectives
At the conclusion of this course, participants will be able to:

  • Examine a prosthodontic practice in terms of factors that influence value and drive revenue.
  • Assess the value and impact of marketing and outreach strategies.
  • Navigate risks and follow best practices for sound business operations.

Target Audience
Prosthodontists, residents, dental students, and office staff.

Enhancing quality of care to improve patient outcomes through education in practice management is a strategic priority of the ACP & ACPEF.


Attendee Handout (PDF) with agenda, speaker descriptions, learning objectives, and course information.

7:30 – 8:00 a.m.
Registration and Continental Breakfast

Heppner,_Fred8:00 – 9:30 a.m.
Practice Transitions: Understanding Your Entry or Exit Options
Fred Heppner

This presentation will discuss how to examine a prosthodontic practice in terms of the specific drivers that influence value, including methods that are proven effective in arriving at a fair market opinion of value. Whether beginning or completing your career in practice, a practice transition will have financial outcomes for both the buyer and seller to consider. You will learn how to assess the fees associated with a sale and the tax implications, as well as how to estimate the final proceeds.

Fred Heppner has been serving in the dental industry since 1993. With his experience and knowledge in practice transitions, he has helped dentists sell and buy practices with “Win-Win” results. He has enhanced dental offices across the country as a practice management consultant and business advisor. His transitions consulting company, Arizona Transitions, assists dentists in valuing, analyzing, and buying or selling practices. Through his business management firm Proactive Practice Management, Fred offers professional, objective practice guidance for dental professionals nationwide.

9:30 – 10:00 a.m.
Coffee Break

Nadler,_Laura10:00 – 11:00 a.m.
Marketing Your Practice: Setting Specialists Apart Online
Laura Nadler, MA

Does your practice's marketing reflect your advanced skills and expertise as a prosthodontist? Could prospective patients tell you apart from a general dentist? This presentation will help you develop a brand identity and leverage the qualities that set you apart as a specialist to market your practice online.

Laura J Nadler, CEO of WorkingCat has been having a blast in the dental industry since 1993. She has consulted for individual providers and multinational companies. She has been the head of sales and/or marketing for organisations like Denmat, JPMorganChase, and a couple of tech companies. Her greatest thrill is developing teams to be their best, so working with practices on marketing and training is one of her favorite things to do. She speaks and trains internationally for companies and organizations in Dental, Ortho, and Tech, but loves getting to do it for private practices the most. She is a member of the Speaking Consulting Network and ADDOM Speaker Alliance.

Oromchian,_Ali11:00 a.m. – 12:00 p.m.
Human Resources: Avoiding Legal Minefields While Motivating Your Team
Ali Oromchian, JD, LLM

This presentation will show you how to motivate and challenge the employees in your practice. You will learn how to reach peak performance by employing basic strategies to ensure that your employees are motivated, excited, and performing at an optimal level -- while reducing your chance of litigation and employment law violations.

Ali Oromchian, JD, LL.M. is co-founder and Chief Executive Officer of HR for Health, which is a software as a service platform that provides web-based human resources solutions and advice for health care practice owners and managers. Ali is also a founding attorney of the Dental and Medical Counsel, P.C. law firm and one of the nation’s leading legal authorities on topics relevant to doctors. Since its creation the Dental and Medical Counsel P.C. law firm has been regarded as one of the preeminent law firms devoted exclusively to healthcare professionals. Clients seek Ali’s advice on practice acquisitions and sales, creation of corporations and partnerships, associate contracts, estate planning, employment law matters, office leasing, and state board defense. 

12:00 – 1:00 p.m.
Buffet Lunch

Taxin,_Christine1:00 – 2:30 p.m.
The Dentist's Guide to Medical Billing
Christine Taxin

Medical billing can hold tremendous potential for the cash flow in your dental practice. Many procedures that fall within a prosthdontist's expertise can be billed medically, with more on the horizon. This session will take you through multiple specific areas of clinical focus and their potential for receiving medical insurance benefits.

Prior to starting her own management consulting company, Christine worked for a large New York City hospital as administrator of a critical department, managed an extensive practice, and worked with Coaching Solutions and Dynamic Administrators consulting companies. She has trained in management at LVI. She has been awarded "Leader in Consulting" for the past four years in Dentistry Today. Christine serves as an adjunct professor at the New York University (NYU) Dental School and Resident Programs for New York City Programs. Christine will also begin teaching coding at Harvard Dental School. 

This session is supported by:  CareCredit_Tag_CMYK.R.CS4-(3)

Zamora,_Rita2:30 – 3:30 p.m.
Social Media to Grow Your Practice
Rita Zamora

Despite the fact that social media is recognized as a marketing must-have, many practice owners are still overwhelmed at the thought of starting and sustaining a social media program that will help them attract and retain patients. This presentation will focus on specific tips and techniques that you can use to grow your practice with social media.

Rita Zamora is the author of Get Found, Get Liked, Get Patients - Making the Most of Social Media. She is an international speaker and the owner of Rita Zamora Connections, a social media marketing agency. Since 2007 she and her team have offered social media training and custom monthly management services for general and specialty practices across the country. Rita served as a Contributing Faculty Member on the topic of marketing for the American Dental Association Center for Success Certificate Program. She graduated magna cum laude from the University of Colorado with a bachelor’s degree in business and marketing. With over 20 years experience in the business of dentistry, she also brings a solid understanding of the dental world to the table.

This session is supported by:  CareCredit_Tag_CMYK.R.CS4-(3)

3:30 – 4:00 p.m.
Coffee Break

Johnson,_Shawn4:00 – 5:00 p.m.
Essential Insurance, Investment, and Planning Strategies for Prosthodontists
Shawn Johnson

Whether you join an existing practice as an associate or start your own practice, you will have to manage risk throughout your career. This presentation will equip you with investment and planning strategies that fit your own personal and professional goals. It will also cover several types of insurance that you should consider, from health and disability to professional liability and more.

Shawn Johnson is Vice President of Business Development at Treloar & Heisel, Inc., a financial services provider to dental and medical professionals across the country. For two decades, he has assisted hundreds of clients from residency to practice and through retirement with a comprehensive suite of financial services, custom-tailored advice, and dedicated client service. Shawn enjoys helping his clients reach their goals by guiding them on a wide range of insurance, investment, and financial planning issues.

This session is supported by:  TreloarFinancialServicesLogo-287

5:00 – 6:00 p.m.
Networking Reception




CareCredit_Tag_CMYK.R.CS4-(3)              TreloarFinancialServicesLogo-287

Registration & Meeting Information

Meeting Location
Conrad Chicago
101 E Erie St.
Chicago, IL 60611

Fees (sold out)
ACP Members: $95
Office Staff: $125
Non-Members: $350

Hotel Accommodations
Conrad Chicago
101 E Erie St.
Chicago, IL 60611

Room Rate: $195 single/double exclusive of applicable taxes/fees.

Reserve your room online by July 12, 2019.

Please note that the ACP holds rooms for attendees based on past attendance history. Attendees are encouraged to reserve their rooms as early as possible. The ACP cannot guarantee that the block will not sell out.

Dress Code
Business Casual

Continental breakfast and a buffet lunch will be provided. If you have any special dietary restrictions or require Kosher or Vegan meals, please contact education@prosthodontics.org.

Cancellation Policy
All cancellations are subject to a $50 processing fee. Full refunds for registration minus the $50 processing fee will be given only if written notice of cancellation is received 30 days prior to the course. A 50% refund will be given if written notice is after 30 days, up until one week prior to the course. No refunds will be given within one week prior to a course; therefore “no shows” will not be eligible for a refund. Notice of cancellation should be made in writing and sent to the ACP by email to education@prosthodontics.org or fax to (312) 573-1257.

All programs and events are subject to change and/or cancellation because of scheduling conflicts, low registration, and/or circumstances beyond the control of the ACP. The ACP is not responsible for travel expenses or penalties under any circumstances. In the event of a cancellation by the ACP, all registrants will receive a full refund of any registration fees paid. By attending the course, attendees agree to allow photographing, videotaping, audio-taping, or webcasting and for their image to be used by the ACP in association publications, on the ACP’s website, and in marketing and promotional materials.

Continuing Education Credit
The American College of Prosthodontists is an ADA-CERP Recognized Provider. ADA-CERP is a service of the American Dental Association to assist dental professional in identifying quality providers of continuing dental education. ADA-CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

The American College of Prosthodontists designates this activity for 7 continuing education credits.

The American College of Prosthodontists is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing education programs of this program provider are accepted by AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 11/1/2018 to 10/31/2021. Provider ID# 214690

The American College of Prosthodontists is a National Board of Certification in Dental Laboratory Technology (NBC) approved continuing education provider for dental technicians. Continuing education credit awarded for participation in the CE activity may not apply toward license renewal in all states. It is the responsibility of each participant to verify the requirements of his/her state licensing board(s) and submit the form provided by the ACP to receive credit.

ACP Meetings Code of Conduct Policy
The ACP is dedicated to providing a safe, harassment-free, and inclusive meeting experience for all participants. Participants in ACP meetings include members, registrants, guests, staff, speakers, sponsors, exhibitors, and Board members. The ACP does not tolerate harassment of meeting participants in any form. Any violations will be taken seriously.

Harassment includes offensive comments or gestures related to gender, gender identity, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion, technology choices, sexual images in public spaces, intimidation, stalking, following, harassing photography or recording, sustained disruption of presentation, or other events, inappropriate physical contact, and unwelcome sexual attention. Harassment can occur in real or virtual space, including social media related to the meeting.

ACP reserves the right to determine, at its sole discretion, whether any behavior at any meeting is unacceptable and in violation of this Code of Conduct. In the event that it is determined that an individual has violated this Code of Conduct or has otherwise engaged in conduct that is deemed to be improper, prejudicial, or detrimental, the ACP reserves the right to (1) remove any such individual from an event or meeting, (2) bar any individual from attending future ACP meetings, and/or (3) suspend any such individual's membership or expel such individual from ACP.