Continuing Education

2020 Practice Management Course


The COVID-19 pandemic has affected nearly all aspects of private practice and clinical care. As a way to support our private practitioners in this time, the ACP is proud to present the Practice Management Webinar Series – six different webinars designed to build on your specialty training with practical wisdom and hard-earned experience from industry leaders.

Free for ACP members, each session will focus on a different aspect of private practice, and will be worth 1 CE credit. You can register for all 6, or pick the ones that apply to your individual practice.

View the upcoming webinar schedule and the previous webinars available on demand

With several years of specialty training, you’re prepared for the most complex cases in dentistry. But you’re more than a prosthodontist. You’re a business, too.

This virtual course is designed for experienced practitioners, prosthodontists considering a career in practice, and office staff members who are interested in state-of-the-art strategies for reaching patients, increasing revenue, and building a cohesive, high-performing team.

Led by Program Chair Dr. Elaine Torres-Melendez, this course will supplement your specialty training with practical wisdom and hard-earned experience from the world of private practice.

Learning Objectives
At the conclusion of this course, participants will be able to:

  • Examine a prosthodontic practice in terms of factors that influence value and drive revenue.
  • Assess the value and impact of various outreach strategies.
  • Navigate risks and follow best practices for sound business operations.

Target Audience
Prosthodontists, residents, dental students, and office staff.

Enhancing quality of care to improve patient outcomes through education in practice management is a strategic priority of the ACP & ACPEF.

Previous Webinars

Certain Measures for Uncertain Times: A Guide to Re-Opening After COVID-19 
Ali Oromchian, JD, LL.M.

Following this session, the attendee should be able to:

  • Describe the best practice knowledge to avoid common HR mistakes.
  • Recall the importance of using objective metrics and key performance indicators when measuring your team.
  • Discuss the use of technology to establish systems rooted in a foundation for employee engagement.

The COVID-19 pandemic has required practices to close their doors, forcing doctors across the country to make difficult decisions about their team while rethinking the way they serve their patients. Due to the unprecedented nature of this crisis, most of these changes had to be made with little notice, or preparation, for what might come next. As various cities and states slowly work towards lifting shelter-in-place mandates, practice owners are now faced with preparing for a new normal as they look to re-open their offices. During this webinar, Ali Oromchian JD, LL.M., will discuss the essential steps you need to take to ensure you are HR compliant and ready to re-open, including re-hiring employees, FFCRA documentation, employee and patient communication, and new required safety precautions.

Biography: Ali Oromchian, JD, LL.M. is the co-founder and CEO of HRforHealth, which provides web-based HR solutions and advice for practice owners and managers. Ali is also a founding attorney of Dental and Medical Counsel, P.C. law firm and one of the nation’s leading legal authorities on topics relevant to doctors. Clients seek Ali’s advice on practice acquisitions and sales, creation of corporations and partnerships, associate contracts, estate planning, employment law matters, and state board defense.


Thursday, June 25 - 4 P.M. CST
Effective Time Management
Laura Ann Hatch, MS, FAADOM

Following this session, the attendee should be able to:

  • Identify the why and the purpose of time management in the dental practice.
  • Recognize the importance of morning huddles and meetings.
  • Describe the keys and Identify the barriers to effective time management.

Understanding the why and the purpose behind time management is the first step to keeping your practice organized and efficient. Learning and implementing good time management skills can increase practice productivity and helps to create a productive and positive work environment. A practice that is well organized and team members that balance their time well, will have better communication among the team and work more efficiently. Having time management and organization skills are key to creating an environment that team members thrive and patients appreciate, allowing for a less stressful work environment the ability to offer the best care for patients.

Biography: Laura Hatch, MS, FAADOM is known internationally as the Leader in Dental Front Office Solutions and Training. A keynote speaker, author, and coach, Laura is best known as the founder of Front Office Rocks™, a virtual training platform for dental teams. Laura is a best-selling author of her book “Step Away from the Drill", a member of the NSA, SCN, ADMC, a Fellow of the AADOM & was named one of DPR’s Top 25 Women in Dentistry.


Thursday, July 9 – 4 P.M. CST
High Touch Social Media: Succeeding In A New Dental Era 
Rita Zamora, BS

At the conclusion of this session, attendees should be able to:

  • Define the evolution of social media personalization and what this means for your practice. 
  • Discuss key strategies to elevate your social media communication to grow stronger relationships and attract new patients.
  • Discover tips and insight to streamline, manage, and enhance your social media marketing.

As we become more of a no-touch society, your high touch social media becomes even more important. Your most valuable assets are your relationships. It’s more important than ever to remain connected to your patients, especially where they are increasingly spending their time: Facebook, Instagram, and more. Discover how to achieve above average interaction—to attract and retain patients—through social media tailored for our new dental era. 

Biography: Rita Zamora is author of the book Get Found, Get Liked, Get Patients - Making the Most of Social Media. She is the owner of Rita Zamora Connections, social media marketing agency. Since 2007 she and her team have provided social media services for general and specialty practices. Rita graduated magna cum laude from the University of Colorado with a bachelor’s degree in business and marketing. 20+ years experience in the dental business world.


Thursday, July 23 – 4 P.M. CST
The New Patient Experience
David R. Rice, DDS

At the conclusion of this session, attendees should be able to:

  • Describe the top 3 influencers in making a memorable first impression.
  • Identify the 4 major behavioral styles that influence their patients ability to say yes.
  • Ask critical questions that guide their new patients to a comprehensive understanding, no matter how complex their treatment plan.

Impressions. Which is the most valuable in our dental world? Is it digital? Is it physical? Or, is there an impression with a value far beyond the clinical? There are 86,400 seconds in every day. More than 30 million seconds in a year. We get 7 to make an outstanding, memorable first impression. As a prosthodontist, you have unparalleled intellectual and clinical skill sets. Your ability to assess data...also unmatched. Learn to own your new patient experience. Learn to master the first impression. Learn to establish believability, like-ability and trust in the first 7 seconds and in ever changing, increasingly competitive dental world, you will learn everything is possible.

Speaker Biography: Founder of the nation’s largest student and new dentist community, igniteDDS, Dr. David Rice travels the world speaking and connecting today’s top young dentists with tomorrow’s most successful dental practices. In addition to igniteDDS, Dr. Rice maintains a team-centered, restorative practice in East Amherst, NY. 


Thursday, August 6 – 4 P.M. CST
Essential Insurance, Investment, and Planning Strategies for Prosthodontists 
Joshua Miller

At the conclusion of this session, attendees should be able to:

  • Identify personal and business insurance policies important to risk management protection for today’s prosthodontist.
  • Discuss investment risk tolerance and its role in portfolio design as well as qualified and non-qualified investment accounts available to create wealth.
  • Summarize the importance of setting goals, implementing strategies, and following a well-designed plan to reach financial independence.

With the ultimate goal of financial independence in mind, attendees will learn key risk management tools important for personal and professional protection. We will also discuss the importance of establishing financial goals, following a formal plan and understanding investor behavior with regards to investment volatility.

Speaker Biography: Joshua “Josh” Miller is responsible for leading business development at Treloar & Heisel Wealth Management. He has extensive experience working with high net-worth families on comprehensive financial planning. Josh earned an Accredited Investment Fiduciary® designation and is a member of the Financial Planning Association (FPA). A graduate of Duquesne University in Pittsburgh, Josh obtained his Bachelor’s degree in finance, investment management and legal studies. He is married and has a young son. Outside of work, he enjoys spending as much time as possible with his family.


Practice Transitions 
John P. Cataldo, CPA

At the conclusion of this session, attendees should be able to:

  • Summarize the buying /selling of practices.
  • Outline the transition to retirement.
  • Discuss dealing with corporate dentistry in today's world.

We will discuss types of practice acquisitions and sales, as well as interacting with corporate dentistry in today's dental environment.

Speaker Biography: John P. Cataldo, CPA. John is a Certified Public Accountant and President of Cataldo Practice Transitions, LLC. John has over thirty years’ experience in dental practice transition services representing both sellers and buyers of dental practices. He also specializes in dental practice consulting, practice management, tax and financial planning.

This session will be on-demand soon!





About Treloar & Heisel

Treloar & Heisel offers dental and medical professionals a comprehensive suite of financial products and services ranging from insurance to investments and financial planning. We are proud to assist thousands of clients from residency to practice and through retirement. Our experienced team delivers custom-tailored advice through an active local presence, while our strong national network ensures that clients experience the same high level of service throughout the country.

Contact an agent today: treloaronline.com/

Videos from Treloar & Heisel:




Registration & Meeting Information

This program is being offered free to ACP members.

Continuing Education Credit

ADA_CERP_Logo_CMYK    The American College of Prosthodontists is an ADA-CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professional in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

agd-pace-logo American College of Prosthodontists (Nationally) Approved PACE Program Provider for FAGD/MAGD credit. Approval does not imply acceptance by any regulatory authority or AGD endorsement. 11/1/18 to 10/31/2021 Provider ID# 214690

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